At FlixTrain we strive to provide a pleasant journey for all our passengers. For this reason, we make sure to adapt our services and trains to accommodate passengers with reduced mobility as well. On this page, you find useful information on how you can register your assistance needs prior to your trip with us.
If you do not need assistance around the station and can get on and off the train by yourself, you can book your ticket as usual without contacting our customer service.
If you would like to travel with your wheelchair or walking aids on the train, please book your ticket by contacting our customer service at least 7 days prior to departure.
The maximum allowed dimensions of the wheelchair is 79 cm x 120 cm and maximum weight is 350 kg. On board, we have accessible toilets and designated seating areas for passengers traveling in a wheelchair.
If you need assistance at the station but can manage the actual journey on your own, you can request for station assistance to help you. Please see country specifications below:
If you need assistance during your entire journey, we suggest that you bring along a traveling companion. You can request a seat for your assistant free of charge by contacting our customer service no later than 7 days prior to departure, who will then book a seat for your assistant.
Please make sure to bring the below specified documents to confirm that your disability requires an assistant to accompany you on your trip. Please see country specifications below.
If you need to bring your guide dog on your trip, please book your ticket as usual and then contact our customer service no later than 36 hours prior to departure in order to add your guide dog to the booking free of charge.
Please make sure to bring necessary documentation for your dog on your trip. Please see country specifications below.