Passengers with Reduced Mobility

We must make it possible for as many people as possible to travel with the train. We are convinced of this and do our best to design the use of our trains to be as pleasant as possible for people with limited mobility. If you have a temporary or permanent limitation, we would like to give you the best possible service. It doesn't matter if you are traveling with a wheelchair, rely on a  guide dog , or are pregnant at the time of your trip  - we are prepared for it and can adapt our service to your needs. Do you have questions? Here you can find concrete answers right away!​​​​​​


Access to the train with a wheelchair 

Travels who rely on a wheelchair are very welcome in our trains! 

What conditions apply?

Train travel with a collapsible wheelchair or walking aid:

If you have limited mobility and are capable of boarding and deboarding alone or with the help of a companion, you can travel on all FlixTrain lines. Passengers with disabilities or mobility limitations are entitled to travel with their collapsible wheelchairs or walking aids at no cost. These passengers may also travel with electronic wheelchairs and scooters at no cost, provided that these do not exceed dimensions of 65cm*120cm and a weight of 350 kg maximum.

For train trips with the wheelchair in the passenger cabin:
If you would like to travel on the train with your wheelchair, you must inform our transportation customer service of this beforehand. 

You, as passenger, guarantee that the wheelchair is functional and technically capable of being used safely during travel. The wheelchair must comply with current legal safety requirements.  The use of a wheelchair during travel may be refused if considerable evidence indicates that safe travel is not possible. The carrier is not liable for damage caused by a defective technical condition of the wheelchair.

Booking tickets when traveling with a wheelchair

Passengers, who despite their limited mobility can find a seat on their own without further assistance, are advised to book the trip directly via our website.

All passengers with limited mobility who require assistance with boarding and embarking will receive assistance with booking a ticket, including the reservation of one of the designated seats provided. Please contact us via the provided contact form at least 7 days before the desired travel date, so that we can check the availability of free seats on our train. We process your request from Monday through Friday from 9:00 to 17:00.

Please don’t forget to register for assistance at the Mobility Service Center of Deutsche Bahn (DB MSC) no later than 8 pm the day before departure and send the confirmation of carriage afterwards to mobil@flixbus.de.

The DB MSC can be reached via the following contact details:
Telephone number: + 49 (0)180 6 512 512 (20 ct / call from landline, mobile tariff max 60 ct / call)
Email: msz@deutschebahn.com

For train trips with the wheelchair in the passenger cabin:

You can board, transfer, or deboard yourself without a problem, but would like to transport your wheelchair, walking aid, or other orthopedic aid with you in the passenger cabin? Then contact our customer service directly to learn more about the conditions for access and to make sure that the wheelchair can be accommodated in the train's passenger cabin.

  • When? Ideally at least 2 weeks before your planned trip so that there is time to ensure transport is possible, but no later than 36 hours before train departure, however.
  • How? You can send us your inquiry via email to mobil@flixbus.de or call us at +4930300137100 .
  • Business hours: You can call us any time, 24 hours a day, 7 days a week. We process your written inquiries from Monday to Friday, 9 a.m. to 5 p.m.


Train travel with a companion 

Certain people with limited mobility or a handicap need to travel with a companion. We understand completely, and your companion will travel with us at no charge.

Documents to submit

You must present a document to the service employee that confirms that you rely on a travel escort due to a disability or limited mobility. 

You must present the following documents in the train: In Germany: Disability card or medical certificate. 

Booking tickets when traveling with a travel escort

Step 1: Contact our customer service directly to book a trip with travel escort:

  • When? No later than 36 hours before departure and during our business hours
  • How? You can send us your inquiry via email to mobil@flixbus.de or call us at +4930300137100 .
  • Business hours: You can call us any time, 24 hours a day, 7 days a week. We process your written inquiries from Monday to Friday, 9 a.m. to 5 p.m.

 
Step 2 : On the day of travel, present the document that confirms that you must rely on a travel escort (see previous explanation). 


Assistance accessing the train

The blind and visually impaired

 We are also happy to provide a relaxing trip for blind or visually impaired passengers. The DB Mobility Service Center will guide you to the train/rail platform:

The Mobility Service Center can be reached via the following contact info:

Telephone number: 0180 6 512 512 (20 ct/call from fixed network, rate for mobile network max. 60 ct/call)

Email: msz@deutschebahn.com

To handicapped-accessible contact form.

Train travel with a guide dog

You may also travel at no cost on one of our FlixTrains with your guide dog. If you have booked a transfer connection from the train to a FlixBus, notify customer service of your guide dog via telephone beforehand .

Documents to submit 

You must present evidence that your guide dog has completed a recognized guide dog training program.

Booking tickets when traveling with guide dogs

Step 1: Contact our customer service directly to book a trip with guide dog:

  • When? No later than 36 hours before departure and during our business hours
  • How? You can send us your inquiry via email to mobil@flixbus.de or call us at +4930300137100 .
  • Business hours: 24 hours a day, 7 days a week. You can call us any time, 24 hours a day, 7 days a week. We process your written inquiries from Monday to Friday, 9 a.m. to 5 p.m.

Step 2: On the day of travel, you must present a document that confirms that your dog has completed a recognized guide dog training program.


Can I travel on a train if I am pregnant?

Pregnant women sometimes have difficulty traveling, especially near the end of the pregnancy. If you are asking yourself this question: You are not forbidden to travel by train if you are pregnant. This, of course, only applies if there are no special medical reasons against travel.

Benefits for pregnant women when traveling with FlixTrain:

  • Comfortable seat
  • Restrooms on board
  • Option to reserve a seat when booking via our website or in the shop
  • Drinks and snacks on board.

We wish you a great trip on our trains! If you have any more questions, take a look at our FAQs or contact our customer service directly via email at mobil@flixbus.de or via telephone at +4930300137100.