Fare provisions for FlixTrain GmbH

1.  General provisions

2.  Tickets

3.  Fares

4.  Subsequent changes and cancellations

Annexes: Fare range for adults and children

1.  General provisions

The fare provisions apply to the carriage of persons and the transport of animals and property in the trains operated by FlixTrain GmbH, hereafter referred to as FlixTrain, and supplement the General Terms and Conditions of Carriage.

2.  Tickets

2.1.  Purchasing of tickets

Tickets for the trains operated by FlixTrain can be purchased through the following retail channels:

  1. Online at www.flixtrain.de, as well as through official sales partners of FlixMobility.
  2. Via the telephone hotline number published on the website www.flixtrain.com.
  3. At staffed FlixMobility sales locations (sales offices of partner companies, travel agencies, other agencies).
  4. From train staff on board FlixTrain trains.

2.2.  Tickets purchased for FlixTrain fares

1. Tickets purchased for FlixTrain fares are limited to the selected train, the name of the traveler and the selected travel date. Prior to commencement of the journey, the name of the traveler entered on the ticket may be changed for a fee.

2. Travelers aged 16 and older must provide valid official identification with the ticket to the train personnel for control purposes. The following are recognized as official identification documents:

  a) Government issued identity card or comparable document of another country
  b) Passport
  c) Residence permit
  d) Driver’s license
  e) Police badge

3. Tickets purchased at FlixTrain fares prior to travel include a free seat reservation for the route covered on board the train, provided such a seat is available in the booking system. Reserved areas in the train are indicated by signs/displays. Any claim to the reserved seat is relinquished if the traveler fails to take the seat reserved for him no later than 15 minutes prior to the departure of the train from the departure station stated in the reservation. Train personnel are entitled to assign the seat to another traveler once these 15 minutes have expired. If, for technical/operational reasons, the seat assigned in the reservation is unavailable, the on board personnel will assign a replacement seat according to availability.

4. Divergent from 2.2. (3), tickets purchased according to 2.1. (4) from the train crew on board the train do not include a seat reservation. Trains operated by FlixTrain offer dedicated seats for travelers without seat reservations. FlixTrain would like to emphasize that the number of seats available without a reservation is limited and that a seat cannot be guaranteed, particularly during peak travel periods.

5. When paying as per 2.2. (4) in cash, €100, €200 and €500 notes are only accepted when the train crew are carrying sufficient change. If the train crew does not have sufficient change with them, then the contact information for the traveler will be taken and the traveler will be issued an invoice by mail. The traveler must transfer the amount due plus an additional processing fee of €7 within 14 days to the FlixTrain account provided.

3. Fares

3.1.  Prices

For carriage, travelers must pay the fare valid for the day of travel. Tickets that are available via the websites www.flixtrain.com and www.flixbus.com will generally receive a favorable tariff compared to those sold on the train. The tickets sold on the train are priced with the maximum fare of each route. Tickets purchased prior to the announcement of a price change remain valid after the enactment of the price change according to the conditions applicable at the time of purchase.
The tickets purchased on the train are billed at each full rounded euro amount.

3.2. Children

Children between the ages of zero and five years do not have to pay a transport fee. Children above the age of six years travel at a reduced rate. Maximum fares can be taken from the FlixTrain fare conditions. This discounted fare shall apply to children and minors who have not yet reached the age of 15. If an available promotional fare is less than the reduced fare, children shall automatically pay the lower price.

3.3.  Strollers and prams

The necessary space reservation for assembled strollers and prams on board trains operated by FlixTrain is free of charge. The necessary reservation may only be made prior to boarding and is subject to availability on the route as per 2.1. (1), 2.1. (2) and 2.1. (3).

3.4.  Bicycles

The reservation required for carriage of a bicycle on board the train may be made for a fee. The fee is €9 for a one-way journey. The necessary reservation may only be made prior to boarding and is subject to availability on the route as per 2.1. (1), 2.1. (2) and 2.1. (3). The train crew is entitled to unload bicycles without space reservations at the next station and to exclude further travel if there is no free space available and/or the safety of the train is endangered.

3.5.  Animals

A ticket for an unaccompanied child under the age of 15 as per 3.2. must be purchased for carriage of dogs as per Item 13 of the General Conditions of Carriage for FlixTrain, that is, for dogs which are not or cannot be kept in hand luggage. Seeing-eye dogs and companion dogs in the sense of Section 145, para. 2 No. 2 SGB IX, as well as state or federal police service dogs and dogs belonging to emergency services travel free of charge.

4. Cancellation

4.1.  A cancellation can be made either by booking a different ticket (cancellation and new booking) or not using the ticket and getting a subsequent reimbursement for it in accordance with the terms and conditions of FlixMobility/FlixTrain. The on board Service Team cannot change or cancel bookings for you.

4.2.  Cancellation followed by a new booking (e.g. route, departure time, date of travel) may only be carried out on FlixBus websites or by partner agencies and ticket outlets of Flix Companies up to 15 minutes before the scheduled departure time. A return trip is considered one booking.

4.3.  In the event of a cancellation followed by a new booking, a cancellation voucher will be issued. This cancellation voucher is valid for 12 months and entitles the passenger to make a new booking within this period up to the value of the voucher. If the price of the new booking is more than the value of the voucher, the difference will need to be paid. If the price is lower, the difference will remain on the cancellation voucher and can be used for a different booking. These provisions may change in case of promotional offers that are valid for a limited time only. More detailed information can be found in the terms and conditions of the promotion on the web portal. A cash payment of the voucher amount is excluded. Only one voucher may be redeemed per booking.

4.4.  A cancellation fee will be applied for every cancellation due to rebooking per canceled trip and per passenger. The cancellation voucher will be issued in the amount of the ticket price, minus the cost of the cancellation process. If the passenger’s name is changed, the difference must be paid if the fare has become more expensive in the meantime. The phone number can be changed free of charge.

4.5.  If a refund voucher is used for a booking, the same cancellation terms and conditions also apply to the new journey.

4.6.  None of the aforementioned processing charges, cancellation fees or any transfer fees apply if the reimbursement is requested for reasons within the responsibility of FlixTrain or one of its affiliate operating companies. The credit of the fare, minus any processing charge or any transfer fee, will only be paid exclusively to the account specified by the customer when placing the order, or to their credit card account if they paid by credit card.

Annexes:

Annex 1: Price range Berlin-Stuttgart
Annex 2: Price range Hamburg-Cologne


Annex 1 of the fare provisions for FlixTrain GmbH: Price range for connections along the Berlin-Stuttgart route

1. The following table shows the price range for connections along the Berlin-Stuttgart route. FlixTrain GmbH reserves the right to offer divergent lower prices as part of promotions.

Berlin-Stuttgart
2. The following table shows the maximum fare for children up to the age of 15. These apply when lower cost price categories are sold out.

Children fare:
Children Berlin-Stuttgart
 
Annex 2 of the fare provisions for FlixTrain GmbH: Price range for connections along the Hamburg-Cologne route

1. The following table shows the price range for connections along the Hamburg-Cologne route. FlixTrain GmbH reserves the right to offer divergent lower prices as part of promotions.

Hamburg-Cologne

2. The following table shows the maximum fare for children up to the age of 15. These apply when lower cost price categories are sold out.

Children fare:

Children Hamburg - Köln