Find the answers to all of your questions on our FAQ page


Do you have a question about booking or about your trip with FlixTrain? Answers to the most frequently asked questions as well as customer service contact info can be found here.


Services on the train

In order to make your trip as pleasant as possible, FlixTrain has prepared a wide range of on-board services for you.

Details of our services on the train

Information about how to cancel/change your booking

Cancellation & changes

If you´re not able to make the trip on your booked FlixTrain, you can find all of the required information on cancelling and changing your booking here.

Cancel/change your booking

Get the FlixBus App

Our app

Our FlixBus app ensures that you are kept up-to-date about our train and bus services even when you are on the go. We are happy to tell you here what this app is capable of and where you can get it:

Get our FlixBus app

Information about free and additional luggage you can take on board!


It is best to read the baggage policy carefully before your trip. You will be surprised how much baggage you are allowed to take with you on your train ride.

FlixTrain baggage policy

Stay informed with the FlixBus newsletter


Do you want to stop missing out on our sales or competitions? Our free FlixBus newsletter will keep you up-to-date from now on.

Sign up for the FlixBus newsletter

Information on how to change passenger info

Travel agencies and ticket outlets

If you would rather book your FlixTrain ticket on-site at one of our ticket outlets, that is not a problem. We will find the nearest travel agency to your home.

Search for ticket outlets

Simply fill in our lost and found form online and we will do the rest

Lost & found

Traveling also always provides an opportunity to lose things.  Those looking for items and the honest people who find them can visit the FlixTrain Lost & Found office so that every item left behind find its owner.

Contact info for the FlixTrain Lost & Found

Contact us

Do you have questions? We are happy to help. To do so, simply fill out our contact form.

Contact us

Current route information

All current information on departures and arrivals at your stop can be found here.

Current route information


Group booking

You want to travel as a group with FlixTrain? You can find all required information here.