Contact us

How can we help you?

Do you already know where your travels will take you? Find all of our connections here.
How is traffic? Find platform and delay info under Current Route Info.
Did you forget something on the train? Contact us via our Lost & Found form.

For other quick answers, see our FAQ.

You couldn't find an answer to your question with the links above?

We are happy to help! Simply fill out the following form and we will be in touch with you.

Please note: Passengers with disabilities or reduced mobility, please use the contact form before booking the ticket to contact our customer service. Please select theme "FlixTrain" and "People with disabilities / assistance dogs". Passengers, who despite their limited mobility can find a seat on their own without further assistance, are advised to book the trip directly via our website without filling out the contact form.

Do you need further help?

For Germany: Give us a call at +49 (0) 30 300 137 100.

For Sweden: Give us a call at +46 (0) 8 124 115 00. Our Swedish-speaking support is available weekdays from 09.00-17.00. Outside of these hours, you will be able to reach our English-speaking support only.

Please note, that fees for calls from landlines as well as from mobile phones depend on individual provider‘s rates.