You can get station assistance to and from the train and when changing trains at no extra cost.
Here you can read more about station assistance and meeting place per station: https://www.stationsledsagning.se/in-english/
If you need assistance at the station and you are able to get on and off the train on your own, you can reach us via the phone number +46 (0) 8 124 115 00. Our Swedish-speaking support is available weekdays from 09.00-17.00. Outside of these hours, you will be able to reach our English-speaking support only.
Please note: fees for calls from landlines as well as from mobile phones depend on individual provider‘s rates.