Please keep yourself up to date about current travel restrictions for your destination before you travel with FlixTrain.
We do our utmost to make your journey as safe as possible. We ask you to read about our safety measures, as well as follow our hygiene guidelines before your journey with us. You can also find answers to frequently asked questions on our dedicated COVID-19 FAQ page.
The safety and well-being of you, our drivers, partners, and employees is our top priority and while we are doing our part, you play a key role to ensure that you and all passengers on board travel safely. Please make sure to read and comply with our safety measures:
To ensure your journey is as pleasant and safe as possible, here is an overview of the measures we are taking to provide you with the highest hygienic standards:
Cleaning of the coach:
How do I get information on my trip?
If there would be any changes to your trip, FlixTrain will actively inform you, so there is no need to contact our customer service. Please be sure to enter a valid email address and telephone number in the booking so that we can contact you.
Our customer support is available to you via the contact form and the customer support line. Please note that due to the current number of requests we receive, the processing time of a request or waiting time to connect with the operator may be longer than usual.
How can I request a refund?
If your connection gets cancelled or changed due to current travel restrictions, we will contact you via email and give detailed information as soon as possible. If you would like to modify your trip details due to a change in your travel plans, you can do so here.